FAQs
General
Registering/Logging In
Editing
Guidelines for Educational Users
General
Who maintains the information on the database?
All showcases, events and courses are owned and maintained by the individual showcase owners/organisations. Therefore we cannot endorse or recommend any showcases/events or courses listed on the database. We recommend that individuals contact the showcase/event/course directly before attending any meeting or event to ensure validity and authenticity.
I have been trying to contact a showcase/event/course from the database, however the contact details
are out of date?
Unfortunately this will happen from time to time as the information on the database is owned by the showcases/organisations and we are not aware when contact details can become out of date. Therefore it is up to the individuals to update and remove information as and when necessary.
Unfortunately this will happen from time to time as the information on the database is owned by the showcases/organisations and we are not aware when contact details can become out of date. Therefore it is up to the individuals to update and remove information as and when necessary.
We need your email address to ensure we can communicate with you and to ensure that your information is not out of date. Also entering a valid email address will allow us to prevent SPAM or inappropriate clubs from accessing the database.
Why do I have to enter my email address?
We need your email address to ensure we can communicate with you and to ensure that your information is not out of date. Also entering a valid email address will allow us to prevent SPAM or inappropriate clubs from accessing the database.
Why can't I send you my details by post?
Transferring information from a postal form or by any other communication is prone to errors and mistakes. By allowing you access to your own information will ensure it is correct and cannot be misinterpreted.
How often do I need to login to the system to keep it live?
You will need to access your showcase/event/course as a minimum every 12 months. This will ensure your record remains active.
What happens if I don’t log in for some time?
After 12 months, you will receive an automatic email reminder and your entry will no longer be validated. If you would like your entry to remain on the database please log in and make an edit for it to be sent for validation again
I don’t have a computer at home, how can I manage my information?
Libraries and Worcestershire Hub Customer Service Centres across Worcestershire have computers, which are available for the public to use. Please see www.worcestershire.gov.uk for contact details. Also, Library Services staff and Customer Service Advisors are on hand to assist should you need help.
Registering/Logging In
I've forgotten my password, what do I do?
Click on the Forgotten Password link at the bottom of the Home page. You will be asked to fill in your email address to which a password reminder will be sent.
I can't submit the registration form, why?
In most instances this will be because you have not completed all of the mandatory fields. Please complete all of the requested information and try to re-submit.
I am a registered user - can I send you the details to update?
By allowing you access to your information, we ask that you update your own information to ensure that errors are minimised.
I have registered my showcase/event/course, what happens now?
Your entry will be reviewed to ensure that the content is suitable. If there are any problems you will be contacted via the email address supplied and asked to amend or change some of the details you have entered.
How long does it take to approve my showcase/event/course?
We ask that you allow at least 72 hours for your club to be live on the database. If after this time your club does not show, please contact us and we will investigate the problem.
I’m taking over ownership of a showcase and need to change some information. How do I do this?
Please register as a new user and then use the contact us section to request this change. Please include your details and the details of the previous contact name, we can then assign you as the new owner.
Editing
How do I edit a showcase/event/course?
If you go to your user menu then you have the option of Edit/Delete next to your entry(s). If you click on this then you can amend any details as necessary. Once you have completed editing then click on Finished Editing at the bottom of the page.
My entry only fits into one interest category, is this a problem?
No, if you feel your entry only fits into one or two of the Interest Categories then please just leave the unneeded dropdowns on 'None Selected'. If your entry does not fit into any category then if you leave 'None Selected' in each drop down then your entry will show up when people search for 'All' under Interest.
I do not have a Website, YouTube, Twitter, Facebook, or Flickr account, is that a problem?
No, these are not mandatory for uploading a showcase/event/course, please just leave these boxes blank.
My event will be running once a month, how can I show this?
Please state the frequency of the event in the event description and then leave the end date to 12 months in advance. This date can then be amended to continue for longer or end sooner as appropriate.
What will happen to my event listing once the event has finished?
If there is an end date on your event then this will be removed from the public view once the end date has passed. This will remain in your user menu though in case you have the same event running again and you can just amend the date and details.
How do I delete a showcase/event/course?
If you go to your user menu then you have the option of Edit/Delete next to your entry(s). If you click on this then scroll down to the bottom of the page and you will see the option to delete. Once you have clicked on this you be asked if you are sure, then on clicking yes, your entry will be deleted.
How do I upload a photo to my showcase/event/course?
Go into your entry and go to the section called Headline Image. Then click on Browse and this will take you to your files where you can then go to the place where you have stored your image. Either double click or click Open and this will be uploaded to your showcase. We recommend a picture size of about 2MB.
I would like to reposition the thumbnail of my photo, how can I do this?
You will need to delete your photo and then re-upload in order to reposition. When you upload the photo again it will ask you to select from a dropdown where you would like your photo to be positioned
Guidelines for Educational Users
Educational institutions
(e.g. University of Worcester, Worcester College of Technology, The Elgar School of Music.
You may create a showcase to give general information about your institution, no need to fill in every field. You may also publish events attached to this showcase. These should be events of interest to and open to the local community e.g. Open Days, plays put on by students, sports matches, concerts, etc.
Courses
The best way to provide information about a course is to set it up under Events/Courses.
Before creating a Course you must set up a Showcase about yourself, the course provider. When creating the Showcase you can select “Course Provider” or “Club/Society/Other” as seems most appropriate. Then go to your list of showcases page and click on Event/Course.
When entering information you can select “Course” rather than “Event” so that your course can be easily found within the search. Also your entry will be deleted after the final date has passed.
If the course has several sessions you have two options:
- You can put all the information about all the sessions under one Event/Course listing. This is particularly helpful if the sessions are regular and all at the same location. Use the “notes” entry to tell people what’s going on.
- You can create a separate Event/Course for each session of the course. This will take you longer but you can put in each date and details of the content of each session. Ideal if you want to put more information about each session, their locations and times.
Don’t forget to click on “Courses” for the Category entry at the end.
Your showcase will remain on the system and so when you run more courses you can add them to it.